Informativa sui rimborsi

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rweedn@archivea.com, Let us know what is the issue. Ship us back the items and upon receipt, we will issue a refund as long as the condition is as stated above.  l Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at rweedn@archivea.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For defective products, the customer is not responsible for returned shipping fees. Archivea  will handle the return. This means your shipping fee is CHF 0.00 and the Re-stocking fee is CHF 0.00.

Customer Remorse

Everything we make is custom made for you. Therefore there are no returns should you change your mind. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.